Job description
Currently for our operations in the DACH region we are looking for an experienced Implementation Director to lead our cross functional teams in this part of the world.
The main purpose of the role is to manage delivery of all Implementation and Training Services projects in the region ensuring its success and profitability. The role includes overall responsibility for all operational aspects of our Business, including successful delivery of projects, customer satisfaction, achievement of financial objectives, and the growth and development of the team. The position combines operational management, personnel management, and client relationship management.
This is a very challenging and interesting role for the right candidate. We are looking for someone who can add value to our business and help us on our journey to building a strong, professional delivery team for the growing DACH region.
Key Responsibilities:
Define the overall Software Implementation and Training strategy and execution.
Oversight of (and hands on management as required) planning, managing and controlling the implementation of multiple projects to a wide range of customers
Ensure all Service processes are initiated and executed in accordance with our standards and best practices; meet requirements and that they are implemented and supported in a consistent manner.
Develop and maintain standards of performance of the team through effective coaching and performance management. Team and people management encompassing formal and daily processes, mentoring and coaching, performance management
Attend customer steering meeting, act as prime customer escalation point during the project lifecycle.
Develop and maintain service standards and ensure understanding and adherence to the requirements of KPI’s
Deliver top quality reporting on project status (both externally and internally) to a wide variety of stakeholders, providing senior level insight and decision making based on sound analysis
Achievement of defined commercial targets
Implementation Director would be a key part of the management team and is expected to contribute to the performance of the business as a whole.
Desired Skills and Experience
Requirements:
We are looking for candidates with proven track record of delivering complex, multi end user software project and managing cross functional teams.
Knowledge of the ERP type software development life cycle is essential and understating of the automotive industry would be considered an advantage.
We require our candidates to be able to demonstrate broad knowledge of team management including setting KPI and carrying our performance reviews.
We would like to see applications from candidates who managed change and are able to coach and develop teams. Experience within a complex, matrix managed organisation would be desirable.
We are looking for hard- working, driven and well organised individuals who thrive on challenges and are prepared to help us improve our operations in the DACH region.
Our candidates need to be able to demonstrate:-
Bachelor’s degree (or equivalent)
External ERP software implementation exposure
Customer management, involving multi end users and licenses, ideally within the automotive retail industry
Excellent People management
Successful track record of delivering software implementations of no less than USD5m budget, 2 year duration and team size of 30
Excellent verbal and written communication skills in German and English.
Experience in multinational companies and working with multi-cultural project teams
IT industry or automotive industry knowledge added advantage, but not mandatory
We welcome applications from all candidates however this role is based in Wulfrath, Germany and extensive national and international travel is required.
Apply Now - Resume or CV with Job Post Title
Email: jobs@aarenconsultants.in
